The Experience: The 5 Principles Of Disney Service And Relationship Excellence

Download The Experience: The 5 Principles of Disney Service and Relationship Excellence ebook

By Bruce Loeffler | Category: Business and Money ebooks | DMCA

Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­— the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with ...

File Size: 1755 KB
Print Length: 300 pages
Publisher: Wiley; 1 edition (March 23, 2015)
Publication Date: March 23, 2015
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00SZ635ZS
Text-to-Speech: ::::
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Word Wise: Enabled
Lending: Not Enabled
Screen Reader: ::::
Format: PDF ePub djvu ebook


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reviews:

I really liked how did the authors structure the book, the language used was simple and easy to understand, I highly recommend this book for every customer experience professional ... it is a must to read book.One con I spotted during reading was the...

The author lets off the kids off the hook. "Cathy Glass" never fails to amaze me with her writing style, and how she can integrate the stories of children she has been a foster parent to while integreting the lives of her own family. Everything in the 'Nam seemed to sweat. It gives real life application examples and explains the ethical dilemmas from different perspective that the reader otherwise wouldn't think of.
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